Sarah Arnett Online Terms & Conditions
Sarah Arnett Lifestyle Ltd ensure that all financial and credit card details are destroyed and no financial data will be held on any individual.
Returns
If you are not completely satisfied with the goods received, return unused,
with all original tags attached and in a re-saleable condition, within
7 days for a full refund or exchange.
We regret we cannot give refunds for carriage on incorrect purchases.
This does not affect your statutory rights. Please note in the case of
items where it states colours may vary, we do not pay for carriage to return
items because the colour is not suitable. If you wish to return any items,
please use the returns slip found on the reverse side of your despatch
note.
You are responsible for items sent back to us until they are received
by ourselves. We therefore recommend returning items (especially expensive
ones) to use an insured method of postage such as recorded delivery that
will require a signature by us. On lesser value items you should obtain
a certificate of posting from your post office when you send the items
back to us. No charge is made by the post office for this service.
Postage
We will endeavour to post your purchases once received by first class
recorded or by DHL by the end of the next working day.
UK Orders
Orders over £150.00 postage will be FREE, otherwise for UK orders under
£150.00, a charge of £5.95 for standard delivery or £14.95 next day before
12.00pm courier service (DHL) direct to your door. Orders need to be received
before 11.30am for next day courier service.
Next day delivery is only available during the working week (Monday-Thursday).
For Saturday deliveries please contact us prior to purchase on
01273 777535.
International Orders
All International orders, £9.95 will be sent by Airmail and will require
a signature on arrival.
International orders may be subject to import-duty on arrival
into the country of destination;
We cannot be held responsible for these charges.
We will, where applicable, refund UK Vat from your order
(Non-EU countries only)
Bargains Orders
By First Class recorded delivery or DHL
Help
This website has been designed to make it as simple and as enjoyable as
possible for you to browse our collections. The world of e-commerce is
ever changing and it is our aim to be a step ahead in order to give our
customers the best possible service. Therefore we will thankfully receive
any comments or feedback to webfeedback@saraharnett.co.uk.
As fashion is ever changing, we are constantly adding new styles to our
pages. By adding your contact details, we will let you know periodically
when new styles become available.
Our Stock
We sell only New Stock that has been bought for our high street stores
or for the website itself. We only buy current season stock from our suppliers.
Our prices reflect the retail prices of our high street stores. We do not
sell Factory seconds. We do not purchase any of our stock through channels
other than that recommended by the Designer in question. Items marked Sale
reduced are due to seasonal sales in store, as we keep store and website
prices the same
Fit
You will find a description of size attached to each item As we deal with
a multitude of different brands, there are in turn many different sizing
methods. The same sizing method can in some instances also vary from brand
to brand. We will provide as much information in the individual product
description for any variation in sizing. If you are unhappy with the fit
of a particular purchase you may return the item, or exchange it for a
different size if available. Please follow the instructions listed under
returns policy (at the top of the page).
Logon
In order to make your shopping experience with us as secure as possible,
it will be necessary for you to logon to become a new customer. The login
button is in the top right of the main website. Follow the instructions
on that page and should you forget your password, this can be e-mailed
to you.
Stock on the site
Whilst every effort is made to keep the stock on the site accurate, it
is possible that an article you had been interested in earlier is no longer
available. If you are interested in a piece of stock that has become unavailable,
it may be that it is in another person's 'basket' which they may not choose
to keep so it is always worth looking back at the site later. Alternatively,
please e-mail us at info@saraharnett.co.uk with
a full description of the item and we will do our best to track one down
for you. It is possible that a product previously available, which goes
out of stock, has been returned to us and can once again appear on the
site.